Head of Conversational Experience & Language Location: Hybrid / Remote Options Available | Full-Time --- About the Role Jio is shaping the future of human–AI interaction — where every conversation, on any surface or device, feels intuitive, accessible, and culturally relevant. As Head of Conversational Experience & Linguistic AI, you will lead the design and governance of Jio’s core language infrastructure. You will define how our AI agents speak — not just what we say, but how, to whom, and why. From microcopy and tone systems to gesture-based interactions and multilingual AI personas — your work will influence how 1.4 billion people experience Jio every single day. --- Your Mission This role goes far beyond content creation. You will build the linguistic and conversational foundation for all AI-powered experiences at Jio. Your systems will ensure every message, in every language, feels human, helpful, and aligned with our brand and values. --- Key Responsibilities - Define the Jio Linguistic AI Model, including tone, vocabulary, idioms, punctuation, and communication principles across all channels and touchpoints. - Design scalable conversational experience systems across text, voice, visual, and gesture-based interfaces. - Develop culturally adaptive AI personas for diverse user groups, such as seniors, children, farmers, professionals, and students. - Create prompt frameworks and linguistic grammars that guide both human-written and AI-generated communication. - Enable smart multilingual experiences through language mapping, automated localization, and tone calibration. - Establish systems to evaluate and improve communication quality, detect bias, and ensure clarity, trust, and consistency. - Integrate storytelling, emotional resonance, and contextual dialogue into product journeys. - Collaborate with engineering teams to build tooling and workflows for language automation, testing, and deployment at scale. --- What We’re Looking For - Minimum 8 years of experience in conversational UX, AI language systems, UX writing, computational linguistics, or related fields. - Experience working with large language models (e.g. GPT, Claude, Gemini) and prompt engineering. - Proven ability to design language systems in high-scale or multilingual environments. - Familiarity with tone strategy, semiotics, behavioral design, or sociolinguistics. - Strong interest in the linguistic and cultural mechanics of communication across different languages and regions. - Awareness of Indic languages (e.g. Hindi, Bengali, Marathi, Tamil, Gujarati) and their role in multilingual systems is a plus, but not required. - Experience localizing content for diverse audiences is a significant advantage. - Demonstrated success in leading cross-functional teams across design, engineering, and language. --- Why This Role Matters This is not a traditional content role. It is about building language as infrastructure and system. The systems you create will shape how Jio communicates, supports, and sells — across every interaction and every journey. From improving customer care to increasing conversion rates, your work will directly influence business performance, cultural inclusivity, and brand trust at scale.

Minimum 8 years of experience in conversational UX, AI language systems, UX writing, computational linguistics, or related fields.