Required Skills
TCP
IP
Azure
AWS
Helpdesk
Job Summary
Our Client, a leading IT services company, is seeking a highly skilled and experienced 3rd Line Engineer to join their dynamic team. As a 3rd Line Engineer, you will be responsible for providing expert technical support and guidance to resolve complex IT issues for our clients. The ideal candidate will have a strong background in network infrastructure, server administration, and virtualization technologies. You must have a proactive and problem-solving mindset, with the ability to work well under pressure and prioritize tasks effectively. Excellent communication skills and a customer-focused approach are essential for this role. If you are looking for a challenging and rewarding opportunity in the IT industry, apply now to join our innovative team.
Experience
Essential Requirements
- Proven experience in a 3rd-line support role or equivalent technical position.
- Strong Knowledge of Networking Principles and Troubleshooting Methodologies.
- Experience with Windows and Linux Server Environments.
- Familiarity with Virtualisation Technologies (E.g. VMware or Hyper-V.)
- Excellent problem-solving skills and a customer-focused approach.
- Ability to work well both independently and collaboratively within a team
Job Responsibilities
- Provide expert-level support for complex technical issues escalated from 1st and 2nd-line support teams.
- Design, implement, and maintain IT infrastructure and services including servers, networks, and storage solutions.
- Monitor system performance and troubleshoot issues to ensure maximum uptime and efficiency.
- Latest IT EquipmentCollaborate with cross-functional teams to execute strategic IT projects and initiatives.
- Document troubleshooting procedures and create knowledge base articles to assist team members.
- Perform system upgrades, patches, and backups to ensure data integrity and security.
- Participate in on-call rotation to provide support outside of regular business hours.
Job Benefits
- 25 Days Paid Annual Leave
- Birthday Day Off
- Company Pension
- Latest IT Equipment
- Ability to purchase additional Annual Leave
- Free Parking
- Funded Training and Development
Desired Skills
Ubiquiti Unifi
SonicWALL
Fortinet
MSP
Apply Now
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