ServiceNow Architect

Remote (UK Based)

The Senior ServiceNow Architect will be responsible for designing, governing, and optimising the ServiceNow platform with a focus on ITSM, CMDB, CSDM, and Discovery.

The role will lead architectural decisions, ensure alignment with best practice frameworks, and support strategic platform development. Key responsibilities include defining and maintaining the ServiceNow technical roadmap, designing end‑to‑end solutions, overseeing CMDB data quality and governance, implementing and maintaining the Common Service Data Model, and ensuring accurate and automated Discovery across the technology estate. The role will work closely with delivery teams, stakeholders, and platform owners to ensure scalable, secure, and supportable solutions that meet business needs. Strong expertise in ServiceNow architecture, integration design, and ITIL processes is essential