Location

Dublin, Ireland

Job Type

Contract

Industry

Healthcare

Remote/Onsite

Must Be Onsite

Experience Required

0 - 3 Years

Education Required

Not Essential

Job Summary

Onsite Support Technician

Location: Dublin – Onsite

We are hiring for an Onsite Support Technician, based onsite in Dublin, working with a Healthcare / Medical Organisation. This position offers an opportunity to expand your technical expertise, deepen your understanding of enterprise support operations, and take on a highly visible role within the Smart Spot walk‑up IT service desk. This role is well‑suited for colleagues who thrive in a hands‑on technical environment, enjoy solving complex issues, and are looking to broaden their experience across multiple platforms, tools, and support functions.

Role Overview

The Onsite Support Technician receives, investigates, and resolves incident tickets for both local and remote users. Working primarily at the Smart Spot walk‑up desk, you will provide direct end‑user support, troubleshoot a wide range of technical issues, collaborate with peers, and ensure timely resolution within established service levels.

Key Responsibilities

Maintain consistent onsite availability for the walk‑up support desk.
Handle incident tickets, diagnose issues, and deliver effective resolutions.
Perform security‑restricted processes as required.
Collaborate with peers and build strong relationships across support teams.
Develop proficiency in organisation‑supported hardware, software, and systems.
Support desktop environments, including installs, upgrades, hardware replacement, data backup/restore, and configuration.
Perform preventative maintenance on local IT assets.
Document solutions and contribute to knowledgebase improvements.
Educate end users to self‑resolve issues when appropriate.
Analyse incident trends and recommend opportunities to reduce repeat issues.
Identify ways to reduce overall ticket lifecycle time and improve workflow efficiency.
Alert management to emerging trends or high‑impact incidents.
Manage incoming work through Smart Spot walkups, direct calls, queues, ServiceNow, chat tools, and email.
Escalate to 3rd‑level support or SMEs when necessary.
Follow up with end users to confirm full resolution.

Company Summary

This global insurance organization is one of the largest property and casualty insurers in the world, serving millions of individuals and businesses. With a history spanning over a century, it focuses on helping people embrace today and confidently pursue tomorrow. The company is known for its strong financial stability, a broad portfolio of insurance products, and a commitment to customer-centric solutions. It places a high value on integrity, inclusion, and innovation—continuously investing in technology, data, and digital capabilities to improve the customer experience. Employees join a culture that supports professional growth, flexible working, community involvement, and a shared mission to make a meaningful impact.

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