JOB TITLE               : Group Security Manager  

DEPARTMENT        : Group Security

 LOCATION              : Lusaka 

REPORTS TO : Operations Director/ Operations GM  

Position Summary 

The Group Security Manager is responsible for developing, implementing, and managing the overall security strategy for the our client, ensuring the protection of people, assets, facilities, information, and operations across all business units. The role oversees both internal and outsourced security personnel, establishes security standards and governance, conducts risk assessments, and ensures effective security operations across all commercial and residential sites. 

Key Responsibilities                                           

1.     Security Leadership and Strategy Develop and implement a Group-wide security strategy aligned with business objectives.

Establish and maintain security policies, standards, Standard Operating Procedures (SOPs), and operational protocols across all business units.

Continuously review and improve security systems, procedures, and operational effectiveness.

Promote a proactive security culture throughout the organisation.

2.     Security Operations Management Oversee all security operations across commercial and residential facilities.

Ensure appropriate deployment of security personnel based on risk assessments, operational requirements, and site-specific needs.

Supervise both internal security teams and contracted security service providers.

Monitor security staffing levels to ensure adequate coverage at all times.

Ensure all security posts are properly manned and security assignments are effectively executed.

3. Security Personnel Management

Develop an effective Group security organisational structure and reporting framework.

Lead, mentor, supervise, and evaluate internal security personnel.

Ensure all security officers receive appropriate induction, ongoing training, and refresher programmes.

Assess the performance of contracted security providers and ensure contractual obligations are met.

Recommend disciplinary or corrective actions where security standards are not maintained.

4. Security Risk Management

Conduct regular security risk assessments across all facilities.

Identify threats, vulnerabilities, and operational risks.

Develop and implement mitigation measures to reduce identified risks.

Present risk assessment reports and recommendations to senior management.

Ensure security contingency and emergency response plans remain current.

5. Compliance, Audits and Governance

Ensure compliance with company security policies, legal requirements, and industry best practices.

Conduct regular internal security audits across all business units.

Monitor compliance with SOPs and ensure corrective actions are implemented.

Maintain security documentation, records, audit findings, and compliance reports.

6. CCTV and Electronic Security Management

Oversee all CCTV monitoring operations.

Ensure CCTV systems remain fully operational and recordings are properly maintained.

Recommend and implement technology upgrades to improve surveillance and security effectiveness.

Manage access control and other electronic security systems where applicable.   

7. Incident Management and Investigations

Lead investigations into security incidents, theft, fraud, vandalism, workplace violence, and other security-related matters.

Prepare comprehensive investigation reports with findings and recommendations.

Coordinate with law enforcement agencies where necessary.

Ensure lessons learned from incidents are implemented to strengthen security.

8. Contractor Management

Manage relationships with outsourced security companies.

Monitor service delivery against agreed Key Performance Indicators (KPIs).

Verify contractor performance before approving invoices and claims.

Manage claims processing and contractual matters relating to outsourced security services.

9. Cross-Functional Collaboration

Work closely with Operations, Human Resources, Facilities, Health & Safety, Procurement, IT, Finance, Legal, and other departments to strengthen security.

Support business continuity planning and emergency preparedness.

Participate in operational projects requiring security input.

10. Reporting

·       Prepare and submit:

·       Weekly security operational reports.

·       Monthly performance and incident reports.

·       Quarterly Executive Committee (EXCO) security reports.

·       Security audit reports.

·       Risk assessment reports.

·       Incident investigation reports.

·       Annual security performance reviews.

11. Continuous Improvement

Research emerging security technologies and best practices.

Recommend innovative solutions to improve physical and electronic security.

Lead implementation of approved security improvement projects.

Benchmark Group security standards against industry best practices.

12. Budget Management

Develop and manage the annual Group Security budget.

Monitor expenditure to ensure operations remain within approved budgets.

Identify cost-saving opportunities without compromising security effectiveness.

Prepare budget forecasts and capital expenditure proposals. 

Key Performance Indicators (KPIs) 

·       Reduction in security incidents and losses.

·       Compliance with Group security policies and SOPs.

·       Completion of scheduled security audits.

·       Timely completion of risk assessments.

·       Effective deployment of security personnel.

·       Contractor performance against KPIs.

·       CCTV system availability and effectiveness.

·       Investigation turnaround times.

·       Security training completion rates.

·       Budget adherence.

·       Timely submission of weekly, monthly, and quarterly reports.

·       Implementation of approved security improvement initiatives. 

Qualifications Bachelor's Degree in Security Management, Criminology, Risk Management, Law Enforcement, Military Science, Business Administration, or a related field.

Professional security qualifications such as CPP, PSP, CSMP, ASIS certification, or equivalent are an added advantage.

Valid driver's licence. 

Experience

·       Minimum of 8–10 years' progressive security management experience.

·       At least 5 years in a senior leadership role managing multi-site security operations.

·       Experience supervising both in-house and outsourced security teams.

·       Experience within manufacturing, FMCG, industrial, or multi-site operations is highly desirable.

·       Strong experience in investigations, risk management, and security technology.

·       Knowledge and Skills

·       Physical security management.

·       Risk assessment and mitigation.

·       Security investigations.

·       CCTV and electronic security systems.

·       Incident command and emergency response.

·       Security auditing and compliance.

·       Contract and vendor management.

·       Budget preparation and control.

·       Strong leadership and people management.

·       Excellent analytical, communication, and report-writing skills.

·       High level of integrity, professionalism, and confidentiality.

Authority 

The Group Security Manager has the authority to: 

·       Direct security operations across all Trade Kings Group business units.

·       Recommend changes to security staffing and deployment.

·       Conduct investigations and security audits.

·       Recommend disciplinary action for security-related breaches.

·       Recommend improvements to security infrastructure and technology.

·       Approve operational deployment of security personnel within approved policies.

·       Escalate critical security risks directly to Executive Management.

·       Working Conditions

·       Frequent travel between all Group sites.

·       Availability to respond to security emergencies outside normal working hours.

·       Participation in incident response, audits, and emergency management activities as required.