Enterprise Customer Success Manager (UK)

Location: London (100% in-office role)

Our client is seeking an experienced Enterprise Customer Success Manager to drive customer engagement, plan and scope projects, and activate high-impact research.

About the Role

This is a rare opportunity to partner with major brands and shape impactful research programs.

The successful candidate will:

• Guide clients in planning, scoping, and activating high-impact research
• Help customers build continuous discovery through structured programs
• Deliver exponential value by supporting client growth over time
• Shape and influence the strategies of leading brands with insights that matter

What You’ll Do:

• Guide customers to deliver research that drives outcomes
• Build continuous research cadences across enterprise accounts
• Scope and plan projects aligned with client objectives
• Enable stakeholders across research, design, product, and operations
• Collaborate with internal teams to ensure seamless delivery and impactful insights
• Manage account health, surface risks, and unlock growth opportunitiesExperience

You’ll Have:

• 2+ years in Customer Success, Account Management, or Client Services (SaaS/B2B)
• Managed large, strategic accounts (£150k+ ARR or equivalent complexity)
• Demonstrated career progression (e.g. promotions, larger portfolios)
• Familiarity with enterprise stakeholder dynamics and renewal cycles
• Exposure to high-growth or scale-up environmentsSkills & Attitude

You’ll Bring:

• Strategic thinking & commercial fluency: shape long-term account plans and tie research to outcomes
• Planning & prioritisation: structured portfolio and stakeholder management
• Confident communicator: adapt to all levels, from researchers to executives
• Empathy + edge: support clients while challenging them constructively
• Resilience & curiosity: thrive in ambiguity and continuous learning

Perks & Benefits:

• Competitive salary
• Extra 15 days leave (company-wide “reset days”)
• Daily breakfast provided
• International travel opportunities (including HQ visits abroad)
• Additional perks discussed at interview