Document Specialist Associate

$17 - $18

Documentation
MS office
binding
scanning
printer
Location
Parma Heights, OH 44130, USA
Job Type
Contract
Industry
IT
Remote/Onsite
Must Be Onsite
Experience Required
0 - 3 Years
Education Required
Not Essential
Required Skills
Printing
documentations
scaning
printer machine
scanner
customer service
Job Summary
Looking for someone who has a basic understanding of technology and computers for training purposes. This will also help them later on to transition to scanning on client's computer machines. Must be able to read and understand instructions in English. Experience in the same industry is a plus and experience with printing and scanning equipment is also helpful. Daily work will consist of opening and separating mail, preparing documents for scanning and some copying. There will be some lifting required up to 50 pounds. There will be some standing, sitting, bending, twisting, and lifting. You are encouraged to bring lunch as they will only have 30 minutes. There are vending machines, refrigerators and microwaves available at the site. ​ Shift timings 3:00 PM to 11:00 PM (Mon- Fri) Job Type: 12 months Temp to perm
Experience
High school diploma or equivalent. • Basic PC skills. • Basic Typing skills. • Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments. • Must be able to adapt to changing situations and be flexible. • Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. • Ability to work multiple shifts including nights, weekends, overtime and holidays depending upon work volume and customer needs. • Must be able to work in a production facility by adapting to moderate medium to high noise levels. • Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time. • Position often requires ability to stand on feet for at least eight (8) hours per day. • To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. from the floor to waist height, carrying it 10 feet and lowering back to the floor.
Job Responsibilities
- Handle inbound emergency calls, including creating gas leak orders and facilitating emergency appointments.
- Contact customers to provide updates on appointments and reschedule any missed appointments.
- Assist with daily dispatch reporting, including logistics and AM/PM order reports.
- Support the dispatch supervisor with Board of Public Utility reports as needed.
- Aid the scheduling department with outbound calls, mark outs, and reporting as necessary.
- Provide business support for field operations, including account reviews and order creation.
- Perform other related departmental duties as required.
- Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, assembling and binding documents. Maintains minimum PS+ standards.
- Achieves customer satisfaction by consistently prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner while maintaining PS+ standards.
- Meets deadlines by working in a high-pressure environment at a fast pace while maintaining quality and error free work.
- Achieves Time Productive statistics by meeting standards established by the facility.
- Meets company production standards by achieving the Impressions per Hour (IPH) rate in accordance with standards established.
- Maintains optimal machine performance maintenance (clearing jams, refilling toner, replacing machine oil, etc.). Working knowledge of machine codes to report in the event of equipment failure.
- Completes all paperwork in a timely, accurate and legible manner.
- Communicates problems effectively and promptly to manager.
- Prevents assembly errors by maintaining an organized workstation.
- Achieves customer satisfaction; performing error free jobs per customer specifications by using a KODAK Scanner.
Job Benefits
- Pay Rate $17.60/hr
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