Job Overview

We are seeking a motivated, detail-oriented, and fast-paced Customer Service Representative to join our growing team. This is an excellent opportunity for someone who thrives in a dynamic environment and can effectively manage multiple priorities.

The ideal candidate will have strong organizational skills, advanced Microsoft Excel proficiency, and the ability to coordinate shipments, support customer accounts, and collaborate cross-functionally with internal teams.

Key Responsibilities

Communicate with customers via phone and email regarding orders, updates, and inquiries

Accurately receive, process, and enter customer orders into internal systems

Collaborate closely with Sales and Purchasing teams to ensure timely order fulfillment

Plan and coordinate shipments, including managing international lead times

Generate and maintain short-term and long-term (up to 12 months) forecasting reports

Provide customers with shipping updates and order status information

Process customer credits and manage Return Merchandise Authorization (RMA) requests

Maintain and update customer records and requests in internal systems

Analyze inventory requirements and support forecasting for planning purposesRespond to product inquiries from customers and sales representatives

Gather project and technical information from customers and coordinate with internal teams

Prepare and submit formal quotes to customers

Process sample orders as needed

Support Account Managers and Outside Sales Representatives in securing purchase ordersAssist in implementing and improving operational procedures

Perform additional duties as assigned based on business needs

Required Qualifications

Bachelor’s degree required Minimum of 0-1+ years of experience in one or more of the following areas:

Customer service Inside sales Account management Business development Customer support

Proficiency in Microsoft Office Suite (Excel, Outlook)Strong communication, organizational, and problem-solving skills

Ability to multitask and work efficiently in a fast-paced environment

Additional Requirement

Must be authorized to work in the United States

Benefits & Perks

Comprehensive Health Coverage

Medical, dental, and wellness support programs designed to promote employee well-being

Life Insurance Company-provided life assurance (typically up to 4x base salary)Income Protection

Coverage supporting up to 75% of salary in the event of long-term illness or inability to workRetirement Plans

Pension/retirement contribution options to support long-term financial planning

Employee Wellness ProgramsAccess to wellness resources and employee assistance programs (EAP) to support mental and physical health