At Quell, we present a calling for visionaries looking to shape the future of healthcare.

We understand that great talent can choose where to work. We want you to choose to work at Quell. We do great science, we have a great community, and we’ve focused on building a benefits package that is truly competitive – one that rewards you for the commitment and difference that you make at Quell.

The Scheduling Coordinator is responsible for scheduling, rescheduling, and cancelling patient infusion appointments. The Scheduling Coordinator must communicate professionally to referral sources and patients.The Scheduling Coordinator will work closely with the Insurance, Intake, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

Work Experience Requirements

Strong problem solving skills and the ability to make timely decisionsStrong attention to detail

Ability to deal with highly sensitive and confidential material, strong knowledge of HIPAA privacy guidelines and requirements

Ability to recognize, evaluate and exercise good judgement in solving complex situations and advising in accordance with outlined processes and procedures

Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders

Duties and Responsibilities

Schedules and reschedules patient appointments according to the physician order.

Cancels appointments as directed and complete appropriate patient follow-up.

Reviews patient medical records and orders prior to their upcoming appointment to ensure orders are valid, future appointments are scheduled, and overbooking of the schedule has not occurred.

Update schedules as changes occur and follow up with any identified deficiencies in the scheduling process.

Coordinates patient care with multi-disciplinary teams including pharmacy, insurance, and third-party entities.

Communicates new patient appointments with referral sources.

Completes follow-up tasks as assigned.

Assures work is completed in a timely manner to prevent delays in patient care.

Attends departmental meetings and in-services as requested.Assists with orientation and training of staff.