We are building an exceptional place to work and are looking for exceptional individuals to join us on that journey. At Reinvigoration, we treat our colleagues with the same care and respect as our clients.We’re looking for people who share our values and authenticity in how we  work with both colleagues and clients.

We are seeking a motivated and customer-focused Call Center / Contact Center Representative to handle inbound and outbound calls, provide excellent service, and support the company’s sales or customer service initiatives. The ideal candidate is friendly, patient, and skilled at solving problems while representing the company professionally.

Key Responsibilities

Handle inbound customer inquiries via phone, email, or chat

Make outbound calls to follow up with leads or clients

Provide accurate information about products, services, or policies

Troubleshoot issues and escalate when necessary

Document all customer interactions and update CRM records

Achieve daily or weekly call targets and service quality standards

Assist with customer retention, upselling, or cross-selling opportunities

Collaborate with team members and supervisors to improve processes

This position is open to applicants located in the United States only. Candidates must be authorized to work in the U.S.

Requirements

Previous experience in a call center, customer service, or sales role

Excellent verbal communication and active listening skills

Comfortable using CRM systems or call center software (e.g., Salesforce, HubSpot, Zendesk)

Ability to handle high call volumes professionally

Problem-solving and multitasking skills

Positive attitude and team-oriented mindset

Preferred Qualifications

Experience in inbound and outbound calling

Knowledge of products/services in your industry

Ability to meet or exceed KPIs such as call resolution, customer satisfaction, and sales targets

Key Skills

Communication and interpersonal skills

Customer service and problem-solving

Organization and attention to detail

Typing and CRM proficiency

Adaptability and patience under pressure

Our perks:

Flexible working - Choose a remote arrangement that suits you as long as it meets the business needs

Matched pension - Contribution of 5% from day one

Annual leave - 28 days annual leave (plus bank holidays) to include 3 days to be taken between Christmas and New year or for a religious celebration of your choice

An extra day off - To celebrate your birthday

Leave purchase - An opportunity to purchase additional annual leave each year

Comprehensive Private Medical Insurance – Outstanding cover, with the option to add partner and children