We are building an exceptional place to work and are looking for exceptional individuals to join us on that journey. At Reinvigoration, we treat our colleagues with the same care and respect as our clients.

We are seeking a professional and friendly Receptionist/Front Desk Associate to join our team and serve as the first point of contact for our patients.

Key Responsibilities:

Answer and direct phone calls professionally 

Schedule and manage patient appointments Check and return voicemails promptly 

Review, sort, and scan faxes to the appropriate providers

Manage answering service messages and ensure timely follow-up

Scan documents, medical records, and lab results into patient charts

Send Zoom links to doctors and patients for telehealth appointments

Conduct insurance verifications via portal and phone (temporary role)

Process patient payments (credit card, checks, cash)

Register new patient demographic information accurately

Call patients to collect copays and remind them of required intake forms

Follow up with new patient referrals

Check patients in and out for their appointmentsProvide administrative support to assigned doctors

Qualifications:

Minimum 2 years of customer service or front desk experience

Experience in a medical or mental health setting is a plus

Strong communication and organizational skills

Ability to multitask in a fast-paced environment

Professional and compassionate demean or when interacting with patients

If you are a detail-oriented and customer-focused professional looking to join a compassionate team, we encourage you to apply!

Our perks:

Flexible working - Choose a remote arrangement that suits you as long as it meets the business needs

Matched pension - Contribution of 5% from day one

Annual leave - 28 days annual leave (plus bank holidays) to include 3 days to be taken between Christmas and New year or for a religious celebration of your choice

An extra day off - To celebrate your birthday

Leave purchase - An opportunity to purchase additional annual leave each year

Comprehensive Private Medical Insurance – Outstanding cover, with the option to add partner and children