Provide high‑quality administrative and secretarial support to the Fee Earner(s). Deliver a consistently professional, friendly, and efficient service to clients across all communication channels, in line with the Firm’s standards, values, and policies. Person Specification Strong working knowledge of departmental processes, procedures, and legal precedents, with a commitment to staying updated as they evolve. Competent in MS Office and experienced with case management systems and databases. Able to prioritise tasks effectively and remain confident working in a busy, fast‑paced environment. Demonstrates the Firm’s core values in all aspects of work. High level of accuracy and exceptional attention to detail. Reliable, discreet, and trustworthy. Sound judgement and the ability to make appropriate decisions. Strong relationship‑building skills. Excellent written and verbal communication abilities. Flexible, adaptable, and proactive in managing personal development. Complete all typing, audio transcription, and document production accurately and promptly. Maintain organised filing systems that follow office procedures and ensure documents are stored correctly. Keep files updated, ensuring all actions, progress, and key information are recorded clearly and on time. Assist with progressing client matters by carrying out tasks delegated by the Fee Earner(s) that fall within the Assistant’s capability. Manage both your own diary and the Fee Earner(s)’ diaries, including scheduling and monitoring important dates. Arrange client appointments and ensure all relevant information is gathered and passed on to the Fee Earner(s). Handle financial transactions efficiently and in accordance with office processes. Maintain strict confidentiality at all times and remain aware of data protection requirements. Participate in all necessary training relevant to the role or qualifications held, and support the training of colleagues when required.