Quell Therapeutics Ltd is a clinical-stage biotechnology company focused on developing innovative cell therapies to treat serious immune-related diseases. Founded in 2019 and headquartered in London, the company specializes in engineering regulatory T cells (Tregs) to restore balance in the immune system and improve patient outcomes.

Quell is a leader in next-generation Treg cell therapy, working to create treatments for conditions such as autoimmune diseases, chronic inflammation, and organ transplant rejection. Its proprietary technology platform is designed to enhance the stability, precision, and effectiveness of these therapies. 

The company collaborates with leading research institutions and global pharmaceutical partners to advance a pipeline of innovative therapies currently in clinical development, with the goal of delivering transformative treatments to patients worldwide.

We are hiring a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our valued customers. This is a great opportunity to work in a fast-paced, team-oriented environment where you’ll interact with customers and ensure their needs are met with efficiency, professionalism, and care.

Responsibilities

Provide professional, timely, and accurate responses via phone and email

Enter, track, and monitor customer orders and materials

Process sales transactions and assist with new account setup

Manage customer interactions efficiently and effectively

Communicate updates and provide feedback to support process improvements

Process customer purchase orders accurately

Analyze customer needs and recommend appropriate solutions

Handle customer inquiries, complaints, and escalations professionally

Maintain accurate records of customer interactions

Qualifications

Strong verbal and written communication skills

Ability to work with urgency and complete tasks accurately and on time

Positive, upbeat, and customer-focused attitude

Ability to work both independently and as part of a team

Strong interpersonal skills with the ability to build customer relationships

Ability to interact effectively with all levels of staff and management

High school diploma or equivalent required

Ability to multitask and adapt in a fast-paced environment

Benefits & Perks:

Competitive salary with performance-based bonus opportunities

Employee incentive programs

Comprehensive private medical insurance (with family coverage options)

Health and wellness support programs

Company-sponsored pension plan with employer contributions

Life assurance coverage (up to 4× salary)

Generous paid time off (25 days + holidays)

Flexible and hybrid/remote work options