General Administrator 

Location: Head Office, Weston Super Mare 

Salary: £27,040 

Role Overview:  

We are seeking a proactive, adaptable, and highly organised General Administrator to support the day-to-day operations across a growing group of health and social care businesses. This is a varied and hands-on role designed to provide flexible administrative support wherever it is most needed across the organisation. 

The successful candidate will work across multiple services

This role is ideal for someone who thrives in a fast-paced environment, enjoys variety in their workload, and is able to adapt quickly to changing priorities and business needs. 

The post-holder will play a key role in supporting the smooth running of operational, recruitment, compliance, administrative, and organisational functions across the wider group. They will need to be solution-focused, approachable, and confident managing a broad range of tasks with professionalism and attention to detail. 

Key Responsibilities:  

Administration & Operational Support 

· Provide general administrative and operational support across all group businesses and services as required 

· Support the day-to-day running of operational functions, helping to ensure services remain organised, efficient, and responsive to changing needs 

· Manage emails, telephone calls, documentation, correspondence, and enquiries in a professional and timely manner 

· Maintain accurate records, databases, trackers, filing systems, and other administrative records 

· Support the creation, formatting, updating, and maintenance of company documentation, operational paperwork, and systems 

· Assist with the preparation, organisation, and management of care and service-related paperwork, ensuring information is accurate, up to date, and appropriately maintained 

· Provide administrative support in relation to care records, electronic care management systems, and other digital platforms used across the organisation 

· Assist with the coordination and administration of rotas, staffing requirements, appointments, visits, and other operational schedules 

· Support with ordering and coordinating supplies and resources required for services and care packages, helping to ensure appropriate items are available when needed 

· Assist with meeting coordination, minute taking, diary management, scheduling, and general coordination where required · Support the organisation and coordination of information between different services, teams, professionals, and external stakeholders Recruitment & Workforce Support 

· Assist with recruitment administration including interview coordination, onboarding paperwork, and candidate communication 

· Support compliance processes such as DBS tracking, Right to Work checks, training records, and document monitoring · Maintain accurate and up-to-date staff records and workforce information 

· Liaise with clinicians, care staff, candidates, managers, external professionals, and other stakeholders in a professional and supportive manner 

· Provide administrative support relating to staffing, rotas, workforce coordination, and other people-related processes where required Compliance & Quality Support 

· Assist with maintaining accurate compliance and governance records across the various businesses and services 

· Support managers with audits, reports, trackers, reviews, action plans, and quality assurance documentation 

· Assist with monitoring key compliance requirements and ensuring relevant documentation is maintained and readily available 

· Support the maintenance and review of care, operational, and organisational records to help ensure information remains accurate and compliant 

· Ensure confidentiality, data protection, and GDPR requirements are maintained at all times

· Help identify administrative efficiencies and support continuous improvement across processes, systems, and ways of working Service & Business Support 

· Provide flexible administrative and operational support across different services and areas of the organisation according to operational demand and business priorities 

· Assist with the coordination and administration of projects, service developments, new initiatives, and other business activities as required 

· Support the preparation of information, documentation, reports, and materials to assist with the ongoing development and growth of the organisation 

· Assist with the implementation of new systems, processes, services, and ways of working as the organisation develops 

· Support effective communication and coordination between different areas of the organisation to help ensure that operational and business priorities are progressed effectively 

· Work collaboratively with managers and teams across all businesses to provide effective, responsive, and practical support where needed 

Flexible Business Support 

· Provide support across different functions, services, and locations depending on operational requirements 

· Adapt to changing workloads, priorities, and responsibilities as the organisation grows and evolves 

· Take a proactive approach to identifying areas where additional administrative or operational support may be beneficial 

· Undertake other reasonable duties and responsibilities aligned with the role and within the post-holder's capabilities, as required to support the effective operation and development of the organisation 

The duties listed within this Job Description are not exhaustive. Due to the evolving nature of the organisation and its services, the post-holder may be required to undertake additional duties and responsibilities reasonably aligned to the role and within their capabilities, in order to support business needs and operational requirements. 

Key Skills & Attributes: 

Highly organised with excellent time management and the ability to manage competing priorities effectively 

Strong attention to detail, with a consistent and accurate approach to administrative work and record keeping 

Excellent written and verbal communication skills, with the confidence to communicate professionally with colleagues, service users, professionals and external contacts 

Proactive and solution focused, with the ability to identify issues, take initiative and follow tasks through to completion 

Flexible and adaptable, with the ability to respond positively to changing priorities and the needs of a growing organisation 

Professional, approachable and able to build positive working relationships across different teams and areas of the business 

Able to work independently and use initiative while also contributing effectively as part of a wider team 

Able to handle confidential and sensitive information with discretion and professionalism 

Confident using Microsoft Office, including Word, Excel, Outlook and SharePoint, with the ability to learn and use new systems effectively 

Comfortable working across multiple functions, supporting both day to day operations and wider organisational requirements A genuine commitment to maintaining high standards, supporting colleagues and contributing to the effective delivery and development of services 

Qualifications and Experience: 

Previous experience within an administrative, coordination, office support or similar role 

Experience managing a varied workload and coordinating multiple tasks, deadlines and priorities 

Experience maintaining accurate records, documentation and electronic systems 

Experience using Microsoft Office systems, including Word, Excel, Outlook and SharePoint 

Experience working with databases, rota systems, CRM platforms or other business management systems is desirable 

Experience within healthcare, social care, recruitment, staffing or another regulated environment

Knowledge or experience of compliance, safeguarding, confidentiality or information governance processes is desirable 

Experience supporting multiple teams, departments or areas of an organisation is desirable 

Relevant qualifications in administration, business, management or a related field are desirable but not essential where relevant experience can be demonstrated 

Working Conditions: 

Office based role with the opportunity to work across different areas of the organisation as required 

Role involves working closely with colleagues across operational, clinical, care and business functions 

Requires the ability to manage changing priorities and respond flexibly to the needs of the organisation 

Regular use of computer systems, electronic records, databases and Microsoft Office applications 

May involve handling confidential, sensitive and commercially important information 

Requires a high level of accuracy, concentration and organisation, particularly when working to deadlines 

The role may involve supporting multiple services or business areas simultaneously 

Occasional travel between organisational locations or services may be required where necessary The role requires a professional, collaborative and flexible approach, with a willingness to support wider organisational needs as services develop 

We are committed to creating an inclusive, diverse, and supportive workplace. We encourage individuals from all backgrounds to apply.  

We are committed to safeguarding the health, safety, and wellbeing of our clients and staff. We expect all staff and volunteers to uphold and promote this commitment.