JOB TITLE: Support Worker 

LOCATION: Bristol (with opportunities for varied work across the South West)

SALARY: £12.48 per hour 

Work Pattern: This is a full-time role based on a 7-day rota, with a combination of day and night shifts. 

Our client is a trusted, CQC-registered provider of bespoke, complex care. They place individuals at the centre of every decision, ensuring services are tailored, respectful, and compassionate. 

With a strong focus on person-centred care, the company is committed to creating a caring, collaborative, and supportive environment for both service users and staff. Their belief is simple yet powerful: when people feel listened to, appreciated, and empowered, everyone benefits. 

They deliver expert personal care and nursing services for individuals of all ages—from birth to end-of-life—with a particular emphasis on complex care needs. Available 24/7, they are renowned for their rapid response to emergency care packages, ensuring individuals receive the support they need, precisely when they need it. 

Job Description 

In this role, you will help individuals live as independently as possible in their homes and communities. Each care package is personalised to meet the unique needs, goals, and aspirations of the person, and you will work closely with families and extended networks to support independence and community engagement. 

Key Responsibilities: 

Deliver person-centred care under the guidance of senior carers, lead nurses, team leaders, or managers. 

Engage with service users in ways that support their individual needs and interests. 

Support individuals in daily living, promoting independence, wellbeing, and inclusion. 

Implement and update care plans, ensuring attention to detail, and escalate any concerns to senior staff. 

Maintain accurate records, including electronic care notes. 

Manage and report incidents effectively, including safeguarding, self-harm, absconsion and other serious events. 

Safeguard and promote the welfare of all individuals supported. 

Build positive relationships with service users, their families, and local communities. 

Apply therapeutic approaches, including PACE, to support individual needs, interests, and preferences. Facilitate positive relationships with local communities and families where appropriate. 

Transport service users safely, using your own or the service user’s vehicle as required. 

Collaborate with colleagues and the wider multi-disciplinary team to ensure consistent, high-quality care. 

Communicate clearly and promptly with colleagues and managers regarding changes, risks, or concerns. 

Identify opportunities to improve care, share best practice, and support team consistency, including mentoring peers where appropriate. 

Reflect on practice, seek feedback, and engage in continuous learning to enhance care delivery. 

Maintain up-to-date training and professional skills, ensuring ongoing development. 

Represent the company positively at all times, demonstrating professionalism and integrity. 

Requirements: 

Essential Requirements: 

Full UK driving licence and access to a car. 

Minimum of 1 year’s driving experience. 

At least 1 year of experience in a similar care role. 

Certificate evidencing completion of all annual mandatory training, including in-person First Aid and Manual Handling. 

Enhanced DBS check for the child and adult workforce. 

Knowledge of learning disabilities, mental health, and supporting independence. 

Proficiency in written and spoken English. 

Strong time management, problem-solving, and organisational skills. 

Experience working in high-pressure environments. 

Ability to manage multiple tasks and priorities effectively. Understanding of CQC standards and requirements. 

Understanding of social care legislation and best practice. 

Desirable: 

Experience working with children. 

Level 2 qualification in Health and Social Care. 

PMVA (Prevention and Management of Violence and Aggression) training. 

Personal Attributes: 

Compassionate, proactive and adaptable 

A strong team player who is motivated to make a positive impact 

Committed to providing high-quality, person-centred care 

Aligns with the company’s 7 Cs: Culture, Colleague, Collaboration, Commitment, Capability, Competence, Contribution 

This job role will involve working around vulnerable people therefore your employer may be required to check whether you have a criminal record via the Disclosure and Barring Service (known as a DBS check). You will also be asked questions as part of our self-disclosure section on the application form. We operate a fair recruitment process and do not discriminate. Any information you provide will be considered fairly and lawfully. 

 Due to the nature of our work applicants must be aged 18 or over.  

We are committed to being an equal opportunities company, as are all the companies we work with. All applicants will be considered fairly and free from prejudice or discrimination.  

We are very proud to say that we have signed the mental health at work commitment. We are passionate about mental health, and we are dedicated to doing everything we can to promote mental well-being, support people who are struggling and breakdown the stigmas of mental health problems. We only work with companies who share our beliefs and care for their employees’ metal health and well-being.