JOB TITLE: Support Worker 

LOCATION: Truro  

SALARY: £13 – £ 13.85 per hour 

Time and a half on Sunday  

Time and a half for hours worked beyond 37.5 hours per week 

Sleeping allowance: £65 per night 

HOURS: Full time and Part time available  

Weekend Work Required  

Current Shift Patterns 8am-10pm, 8am - 3pm and 3pm- 10pm With those on shorter shifts doing a sleep in. This is subject to change 

Our client is a dedicated provider of therapeutic residential care for children and young people with complex emotional and behavioural needs. They offer nurturing, stable environments grounded in trauma-informed practice, where every child is supported to feel safe, valued, and empowered to achieve their full potential. 

With a clear focus on delivering high-quality, person-centred care, the organisation operates in line with the Children’s Homes Regulations 2015 and the Ofsted Social Care Common Inspection Framework (SCCIF). Their services are built around the individual needs of each young person, ensuring that education, health, emotional well-being, and meaningful relationships are consistently promoted and supported. 

Their team works in close partnership with families, local authorities, and professionals to ensure each care plan is tailored, consistent, and holistic. Every child’s voice is listened to and respected, and staff are trained to respond with empathy and professionalism—even in high-pressure or complex situations. 

At the heart of their work is the belief that with the right care, support, and environment, every young person has the potential to heal, grow, and thrive. 

Job Description 

Purpose of Position 

To provide care and support for all children and young people in our home according to the individual care and support plans provided, and to adhere to our client’s safeguarding procedures, the Children’s Homes Regulations 2015, and the Ofsted Social Care Common Inspection Framework (SCCIF) at all times. 

Principal Responsibilities 

To participate in direct work with children and young people. 

To support, monitor and assess the young person assigned to their care in accordance with the Care Plan and Placement Agreement. 

To ensure the Placement/Support Plan for each child is followed at all times. 

To ensure education is promoted and supported, and that each child’s attendance in education is maintained. To ensure health needs are promoted and supported, and that each child attends their appointments. 

To ensure that the children’s views, wishes, and feelings are heard and promoted. 

To ensure that all children in our care are supported to achieve and enjoy. 

To ensure that all children in our care are supported to build or develop positive relationships with their families and significant others. 

To ensure that the young person’s basic care needs are met. 

To maintain contact with the young person’s parents where appropriate, and in consultation with the responsible local authority. 

To ensure that the young person’s personal file is kept up to date with all necessary documentation. 

To keep accurate records of contact with the young person, their family, and involved professionals. 

To produce weekly reports on work with young people and provide reports for meetings as required. 

To maintain appropriate links with the community in which the young person is placed. 

To work collaboratively with other professionals, responding to the needs of young people and meeting statutory requirements. 

To notify our client’s management team of any concerns relating to a placement. 

To be contactable at all times while on duty. 

To participate in regular team meetings. 

To participate in regular supervision sessions. 

To take part in any formal or informal training as deemed necessary by the line manager or supervisor. 

To attend formal/statutory meetings as required. 

To keep accurate records of any incidents. 

To be prepared to deal with emergencies and take appropriate action, ensuring the safety and welfare of the young person and other members of our client’s team. Any serious accidents, emergencies or risks must be reported to management. 

To be familiar with our client’s health and safety policies and promote safe working practices in full compliance with procedures. To inform managers of any problems or difficulties relating to the service provided to young people. 

To report and record any accidents or incidents, no matter how minor, whether involving the service user or staff member. 

To share any ideas with managers that may enhance or improve the level of service provided. 

To participate in induction, foundation training, and regular in-service training programmes as directed by the manager. 

To carry out other reasonable duties as required. 

To work within the framework of all our client’s policies and procedures. 

Requirements     

Professional Skills 

Essential: 

Ability to communicate effectively with young people 

Ability to approach and engage young people in positive activities 

Minimum Level 2 Literacy and Numeracy skills 

Evidence: 

Application form 

Interview probing 

References 

Certificates (for Literacy/Numeracy) 

Knowledge 

Essential: 

Understanding of young people’s issues Awareness of Health & Safety issues 

Knowledge of safeguarding and child protection practices 

Evidence: 

Application form 

Interview probing 

References 

Questioning (for Health & Safety) 

Experience 

Essential: 

Recent experience engaging and working with young people 

Experience developing and delivering activity programmes 

Evidence: 

Application form 

References 

Questioning (for activity programmes) 

Qualifications 

Desirable: 

NVQ Level 2 in Youth Work 

Level 3 Diploma in Youth Work or equivalent 

Evidence: Certificates 

Equalities 

Essential: 

Commitment to Equal Opportunities policies and practices 

Evidence of challenging discrimination 

Evidence: 

Application form 

Interview probing 

References 

 Other Requirements 

Essential: 

Willingness to undertake qualifications and ongoing development 

Full driving licence 

Evidence: 

Interview probing 

References 

Driving licence documentation 

 Personal Qualities 

Essential: 

Self-motivated Organised 

Flexible 

Caring 

Sensitive to the needs of service users 

Team player and able to work independently 

Good communicator 

Honest & trustworthy 

Willing to be a whistle-blower if needed 

Evidence: 

Application form 

Interview probing 

References 

Benefits  

Employee Assistance programme  

Birthday paid for as a day’s annual leave 

Opportunities for progression to Senior Support: £14 – £ 15 per hour 

This job role will involve working around vulnerable people therefore your employer may be required to check whether you have a criminal record via the Disclosure and Barring Service (known as a DBS check). You will also be asked questions as part of our self-disclosure section on the application form. We operate a fair recruitment process and do not discriminate. Any information you provide will be considered fairly and lawfully. 

 Due to the nature of our work applicants must be aged 18 or over.  

We are committed to being an equal opportunities company, as are all the companies we work with. All applicants will be considered fairly and free from prejudice or discrimination.  

We are very proud to say that we have signed the mental health at work commitment. We are passionate about mental health, and we are dedicated to doing everything we can to promote mental well-being, support people who are struggling and breakdown the stigmas of mental health problems. We only work with companies who share our beliefs and care for their employees’ metal health and well-being.