JOB TITLE: Compliance Administrator LOCATION: Unit 2, Morston Court Aisecome Way Weston-Super-Mare BS22 8NG. SALARY: £27,040 pro rata HOURS: Part time within office hours 845am -515pm - Monday- Friday Our client provides personal care and nursing services to children from birth upwards to end of life, all of whom are living and receiving care in their own homes. Their care service is aimed at supporting individuals with complex care requirements. This care is delivered by skilled Healthcare Professionals under the supervision and leadership of trained nurses. Their focus is always on maximising the health and well-being of service users and doing everything possible to help them grow their personal freedoms and engagement with people and the communities in which they live. The company is built on a foundation of placing people at the heart of everything they do. They are united by a passion for using high-quality care to enrich and transform the lives of families, and their loved ones. It is their aim to create a caring, collaborative, community of health and social care professionals creating a culture where everyone can feel safe, supported and valued; whether they are a user of the service, work in it, or, with it. They believe everyone benefits from feeling listened to, appreciated and supported in having their needs met. A blue and white rectangular object Description automatically generated Duties We are looking for a friendly, organised and competent individual with excellent communication skills. You need to be someone who can represent the service in a positive and professional way. You will be responsible for: Specific Completion of the daily compliance tasks/duties Ensuring clinicians are being chased for expiries ahead of the scheduled time Enquiring data from clinicians to ensure their file is compliant to work. Support with compliance policies and protocols on behalf of the company Support with the compliance program to ensure the company operates in accordance with guidance and legislation Signpost staff to guidance and advice on policies and OFSTED/CQC standards Handle complaints liaising with relevant team members to try to resolve issues smoothly Keep records of complaints and their outcomes Actively seek and record feedback Ensure robust safeguarding measures are being followed Assist in investigating complaints and safeguarding concerns Collate relevant information for tribunals, disciplinaries etc Chase individuals for written statements and check these for errors Take meeting minutes including at sensitive meetings around incidents, complaints and safeguarding concerns Raise safeguarding or serious non –compliance and risk issues Track and report on KPI and other metrics Promote and share best practice across care and support Undertake and support quality development workshops as required Remain up to date on guidance and legislation related to the company and update policies accordingly Help senior staff complete compliance audits to determine whether establish protocols are being followed and where they can be improved Help senior staff maintain up to date written documentation and policies Help senior staff undertake Quality and Compliance Audits in line with regulatory, contractual and company requirements Record, analyse and report findings from audits and quality reviews Produce SMART action plans in line with audit and review findings, supporting company-wide continuous improvement Managing induction and training of staff Keeping Staff files updated and inline with safe recruit and CQC policies Managing the training matrix Ensure all training records are up to date General duties relating to compliance admin Keeping documents organised Dealing with incoming and outgoing correspondence Data entry, retrieval and database maintenance Filing and archiving Creating and managing documents, spreadsheets and presentations Compiling reports Managing diaries for team members Scheduling meetings, taking minutes and arranging conferences and events Speaking to customers and clients to answer queries and resolve issues Accurately taking messages Sorting incoming post Completing documentation Ordering supplies Follow company policies and procedures Maintain confidentiality of information relating to clients, staff, and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/ or prosecution. Participate in CPD The above is not an exhaustive list of duties. Requirements At least a years experience of a similar role Experience working in the care sector. Relevant health or social care qualification or other professional qualification. Knowledge and Awareness of CQC and Fundamental Standards of Quality & Safety, Mental Capacity Act, Deprivation of Liberty, and Person Centred Plans. Equivalent to GCSE English and maths at C or above Excellent communication skills both written and verbal Competent at using various computer systems Friendly and welcoming personality Customer service experience Team worker Caring Enthusiastic manner Trustworthy & honest Can-do attitude Personally committed Learns from mistakes