Team Leader Weston Super Mare or Redruth (the company has two offices and successful candidate will be able to choose which one to work from) £36,400 To provide leadership and support to the care staff , ensuring that care is delivered according to current best practices, policies, procedures, agreed standards, legislative requirements, and relevant regulations, under the direction of the Manager. ________________________________________ Key Responsibilities: Care Planning & Risk Management: o Implement and review care plans, ensuring they are person-centred. o Conduct and review risk assessments regularly. o Ensure that care plans are followed and adjusted as needed. Staff Support & Leadership: o Provide leadership to care staff, ensuring care is delivered according to best practice. o Assist in staff training and development to ensure compliance with the required standards. o Undertake supervisions and appraisals for care staff as directed by management. o Provide coaching and mentoring to staff. Client Care & Documentation: o Review and monitor daily logs, ensuring that clinical and client records are maintained in an organised manner. o Ensure safeguarding procedures are followed and up-to-date knowledge is applied to protect clients and staff. o Support staff in ensuring care is documented and delivered according to best practices. Client Relationships & Service Delivery: o Serve as a point of contact for client account management matters, fostering long-lasting relationships. o Represent the organisation at professional meetings and events to promote its values and services. o Ensure care services align with client needs and expectations. Compliance & Auditing: o Conduct regular audits of clinical files and ensure compliance with regulations and policies. o Work in partnership with the rota coordinator to ensure effective rota management that meets client needs and maintains sufficient staffing levels. o Ensure staff are up to date with compliance and training requirements. Communication & Reporting: o Participate in multidisciplinary team (MDT) meetings. o Write weekly reports to the Registered Manager. o Ensure clear and concise communication, both written and spoken. On-Call & Additional Duties: o Participate in on-call duties, including unsociable hours as directed by management. o Undertake any additional tasks within the scope of the role and skill set as requested. o On occasion as directed by the Registered Manager you will visit the packages to oversee and support with practice/observation/client feedback Safeguarding & Welfare: o Promote and safeguard the welfare of individuals, maintaining regular contact with staff members and clients. o Ensure that any incidents or behavioral issues are managed appropriately. ________________________________________ Requirements: Knowledge & Skills: o Understanding of Ofsted and CQC regulations (desired but not essential). o Clear, concise written and spoken communication skills. o Strong time management, organisational, and problem-solving skills. o Strong administration and computer skills, including MS Word, Outlook, and Excel. o Ability to manage multiple tasks and changing priorities. o High attention to detail and ability to follow procedures. o Coaching and leadership skills. Experience: o Experience in a care setting or healthcare sector (social services, NHS, private hospitals, GP surgeries). o Experience managing high volumes of incoming calls and queries. o Experience using relevant business software (e.g., MS Word, Outlook, Excel). Personal Qualities: o Proactive, organised, and enjoys working with people. o Problem solver, self-motivated, and flexible. o Strong team player, loyal, and committed to the company, clients, and colleagues. o Career-focused, eager to learn and develop professionally. Knowledge of Relevant Legislation: o Understanding of person-centred care. o Knowledge of recruitment and employment legislation. o Understanding of healthcare sector regulations and best practices.