The Regional Support Manager is responsible for providing operational and field-based support to the Sales Director and the regional sales team. This role ensures that day-to-day sales activity runs smoothly, appointments are covered, and company standards are consistently upheld.Acting as the primary point of contact for sales representatives when the Sales Director is unavailable, the Regional Support Manager will offer guidance, field support, and short-term coverage as required. The position plays a key role in maintaining high levels of customer service, promoting the company’s culture and values, and supporting the ongoing development of the sales team.

Key Responsibilities:

•     Serve as the first line of support for sales representatives in the field, providing advice and assistance when required.

•     Attend home appointments as necessary — either in a supporting capacity alongside a sales representative or in a selling capacity to cover customer visits directly.

•     Provide short-term regional coverage in any territories where a sales representative is unavailable or where a vacancy exists.

•     Work closely with the Sales Director to ensure all customer appointments are completed and that the sales operation remains fully functional.

•     Manage day-to-day operational queries and challenges within the sales team, ensuring minimal disruption to the Sales Director’s strategic responsibilities.

•     Promote and uphold the company’s culture, values, and professional standards across all regional sales activity.

•     Support coaching, mentoring, and practical field support to enhance the performance and professionalism of the sales team.

•     Monitor adherence to company policies and ethical selling practices.

•     Support the implementation of new sales initiatives, training programs, and performance improvements as directed by the Sales Director.

•     Report field activity and provide regular feedback to the Sales Director.

Key Behaviours:

•     Professional, ethical, and customer-focused approach.

•     Reliable and adaptable, with a hands-on attitude.

•     Promotes teamwork, positive culture, and continuous improvement.

•     Committed to upholding the company’s reputation and service standards.

Skills, Experience, and Attributes:

•     Proven experience in field sales or direct-to-consumer sales, ideally within a home demonstration or mobility-related environment.

•     Strong leadership and coaching skills, with the ability to motivate and support field-based teams.

•     Excellent communication, interpersonal, and problem-solving abilities.

•     Commercial awareness with a focus on customer satisfaction and operational efficiency.

•     Ability to work independently, manage multiple priorities, and make sound decisions under pressure.

•     Flexibility to travel throughout the UK, including overnight stays as required.

•     Full UK driving licence essential.

Package:

•     Competitive salary 40k + 20k Bonus + Vehicle etc 

•     Company car, mobile phone, and laptop

•     Travel and accommodation expenses covered

•     Comprehensive induction and ongoing training