2nd Line Support Engineer

📍 Redhill | Hybrid working

💼 Permanent

We’re supporting a growing organisation in the Redhill area that’s looking to add an experienced 2nd Line Support Engineer to their IT team.

This is a great opportunity for someone who enjoys hands-on technical support, working with modern technologies, and being the go-to escalation point for complex issues.

The role

You’ll be responsible for providing high-quality 2nd line support across a broad technical environment, working closely with 1st line, infrastructure, and third-party suppliers to keep systems running smoothly.

Key responsibilities

• Acting as escalation point for 1st line support tickets

• Troubleshooting hardware, software, and network issues

• Supporting Windows environments (desktop & server)

• Managing Active Directory, user accounts, and permissions

• Supporting Microsoft 365 (Exchange, Teams, SharePoint)

• Assisting with patching, upgrades, and system improvements

• Documenting fixes and contributing to knowledge base articles

What we’re looking for

• Proven experience in a 2nd Line Support / IT Support role

• Strong Windows OS and Active Directory experience

• Microsoft 365 support experience

• Good understanding of networking (DNS, DHCP, TCP/IP)

• Confident communicator with a problem-solving mindset

• Ability to work independently and manage priorities

Nice to have

• Experience in an MSP or fast-paced environment

• Exposure to Azure / cloud technologies

• ITIL certification or structured service desk experience

This role offers long-term progression, exposure to a varied tech stack, and the chance to join a supportive, collaborative IT team.

Interested or know someone suitable?

Get in touch for a confidential conversation.