Liveforce is the workforce management platform built for the events industry. Event staffing agencies, venues and brands use it to schedule, manage and pay their temporary teams.

Role at a glance

• Team: Customer Success, reporting to the Chief Revenue Officer
• Fully remote, full-time contract
• Monday to Friday, United Kingdom business hours
• 30 days of holiday a year, including public holidays

About the role

You will look after our customers from their free trial through to renewal. You will train them, answer harder questions and help them get more from the platform. You will be their main point of contact, keeping them confident and loyal.

What you will do

• Train customers during their free trial and join the end-of-trial call with sales
• Guide new customers through onboarding and help them get early wins
• Run one-to-one training and live video walkthroughs
• Handle advanced support questions passed on by the support team
• Be the main contact for customers, including priority accounts
• Share common questions with the team to help improve the product
• Review contracts, process renewals and spot upsell opportunities

What we are looking for

• Experience in customer success, account management or customer support
• Clear, friendly written and spoken English
• Confident running training and demos over video
• Calm, patient and professional, even under pressure
• Comfortable with technology and quick to learn
• Able to work on your own in a remote team
• Ambition to grow, possibly into a management role

Experience with renewals, upsells, HubSpot or the events industry is a bonus.

What we offer

• Fully remote working
• 30 days of holiday
• Full training on the Liveforce platform
• A team that values and acts on your ideas

Our interview process

1. A 30-minute introductory video call
2. A written support task to complete at home within 48 hours
3. A 60-minute video session with a short demo and a role-play

You do not need to know everything. Clear explanations matter more than knowing every feature.

Read the full role details on our website.