Customer Success Manager

West Yorkshire (full-time, office-based)

£35,000 – £40,000 (DOE) + bonus

The Opportunity

We’re working with a leading KBB CRM provider who are looking to hire a Customer Success Manager to join their growing team.

This is a highly relationship-focused role where you’ll act as a trusted advisor to a portfolio of SME customers - helping them maximise the value of a market-leading software platform.

You’ll play a key role in driving customer adoption, retention, and growth, working closely with senior stakeholders and influencing how customers use the platform to achieve their business goals.

The Role

• Take ownership of a portfolio of customer accounts, acting as the primary point of contact.
• Build strong, long-term relationships with key stakeholders including Directors and Managers.
• Onboard new customers and ensure a smooth, high-quality implementation experience.
• Conduct regular check-ins, reviews, and training sessions to drive engagement and value.
• Analyse customer usage and identify opportunities to improve performance and outcomes.
• Proactively identify upsell/cross-sell opportunities and see them through to delivery.
• Act as the voice of the customer internally, feeding back product insights and improvements.

Key Skills and Experience

• Experience in Customer Success, Account Management, or similar client-facing roles.
• Strong track record of managing and developing customer relationships.
• Experience working with SME clients.
• Confident communicating with senior stakeholders.
• Commercially minded with a focus on retention and growth.
• Experience with CRM systems or digital platforms (desirable).
• KBB industry experience (advantageous, not essential).
• Full UK driving licence.

Keystone Resourcing Ltd are acting as the exclusive recruitment partner on this assignment.