Contract: Full-time, Permanent

Work-mode: On-site

Location: Limassol, Cyprus

Salary: €3,500 gross per month + performance bonus (€500 – €1,000 monthly)

Our client is a well-established and fast-growing provider of turnkey solutions within the online gaming industry, offering casino and sportsbook platforms, CRM systems, player management, and operational support to international partners.

With a strong presence across multiple regulated markets, including the UK and Malta, the company continues to expand globally, delivering high-quality, compliant, and scalable solutions.

The Player Relationship Manager will lead and develop a team responsible for delivering a high-quality player experience across multiple channels, while ensuring full compliance with regulatory requirements.

This role combines team leadership, VIP player management, compliance oversight, and data-driven decision-making, making it ideal for someone with strong iGaming experience and a hands-on management approach.

Responsibilities

• Lead and manage the Player Relationship team, ensuring high standards of player engagement across live chat, email, and phone
• Ensure compliance with Responsible Gaming (RG) obligations across jurisdictions, particularly UK requirements
• Oversee VIP player management for non-UK markets, ensuring tailored engagement strategies
• Manage and optimise player communication automations, including CRM campaigns and chatbot workflows
• Handle complex and sensitive player cases, including RG escalations and VIP-related issues
• Collaborate closely with Compliance, Payments, and Marketing teams to ensure a unified approach
• Analyse team performance and player behaviour data, providing insights and reports to senior management
• Identify and implement automation and AI-driven improvements to enhance the player journey
• Coach, mentor, and develop team members, fostering a culture of performance and compliance
• Oversee team scheduling and workforce planning to ensure full operational coverage
• Report directly to the Head of Operations on performance and strategic initiatives

Requirements

• Minimum 2+ years’ experience managing teams within Player Relationship / VIP / Customer Support functions in iGaming
• Strong knowledge of Responsible Gaming practices (UKGC, MGA, and other regulated markets)
• Hands-on experience in VIP player management
• Experience with CRM systems, automation tools, and chatbot technologies
• Strong analytical skills with the ability to interpret data and generate insights
• Excellent communication skills in native or near-native English
• Strong leadership, coaching, and conflict resolution abilities
• Proven experience working within regulated iGaming markets (especially UK-focused)

Benefits

• Competitive salary with monthly performance bonuses
• 21 days annual leave
• Private medical insurance
• Complimentary daily lunch
• Team-building activities and company events
• Birthday vouchers and additional perks
• Employee discount programme
• Referral bonus scheme
• Paid training and development
• Unlimited snacks and beverages