Legal Help Claims Manager Location: Remote (Ideally located near Dartford or Birmingham) Starting Salary: £40,000 to £45,000 Reporting To: Head of Civil Billing My client, a well-established leading law firm is seeking a professional law candidate with strong knowledge of legal aid to join their multi-office company. Role Overview: We are seeking an experienced Legal Help Manager to oversee the legal help claims process, manage a team, and ensure compliance with relevant regulations. This role requires a detail-oriented professional with strong leadership and technical expertise in legal help and civil billing. Key Responsibilities: Legal Help Claim Approval & Compliance • Review and approve all legal help claims prepared by fee-earners before submission. • Ensure ledger rates, funding evidence, and documentation are accurate and compliant. • Minimise rejections, appeals, and lost costs through thorough review and process improvements. Billing & File Management • Monitor and action dormant file reports to ensure timely billing of all legal help files upon case conclusion. • Oversee the submission of EC claims within required time frames. • Work closely with the Head of Civil Billing to improve billing processes and maximise profitability. Team Management & Growth • Manage and support at least one team member, with scope to recruit additional staff as required. • Develop training programmes to enhance efficiency and compliance within the team and more widely throughout the firm. • Provide ongoing guidance and support to fee-earners on legal help queries (approx. 115 fee-earners in civil and family teams). Strategic Planning & Reporting • Work collaboratively with the Head of Civil Billing to set and meet departmental targets. • Contribute to the overall strategy for legal help claims and civil billing. • Identify areas for process improvements and efficiencies. Process Development & Expansion Over time, recruit, train, and manage additional staff to take on legal help billing, freeing up fee-earner capacity. Compliance & Audit Preparation Ensure adherence to all relevant regulations, including: • Legal Aid, Sentencing and Punishment of Offenders Act 2012 • Standard Civil Contract and Specification • Costs Assessment Guidance (2018/2024) Prepare for and support the firm during Legal Aid Agency audits. This role offers an opportunity to lead a vital function within their civil billing team, drive improvements, and contribute to the firm’s financial and operational success. This well-respected law firm has excellent benefits including private health. If you are looking for an opportunity to make a significant impact within a dynamic organisation while developing your career in law, we encourage you to apply for this exciting position as Legal Manager.

Required Experience & Skills: • Extensive experience in legal help, EC claims, and the above associated funding regulations. • Prior management experience in a legal billing environment. • Strong knowledge of Legal Aid Agency requirements and audit processes. • Excellent organisational skills and attention to detail. • Ability to train, manage, and develop a growing team.