Required Skills
Customer Success
Recruiting Processes
Organization
Product Management
Job Summary
Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations. Onboard new customers to Juicebox and ensure they succeed. Build out our renewal processes. Create guides on best practices and update our Knowledge Base. Resolve on-going customer issues, acting as true partner for them. Collaborate with the Sales team to expand customer accounts. Provide product feedback to our Engineering / Product team to continue to improve Juicebox.
Experience
Deep understanding of recruiting processes and challenges, Very organized, ability to manage a high number of ongoing customer threads, Product-mindset
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