- Day to Day Operations • Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell Nesma Injazat’s range of Digital Transformation solutions. • Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues. • Maximize penetration of Nesma Injazat’s solutions and product offerings among large existing clients, as well as new prospects. • Design short and long-term growth strategies, as well as prepare execution plans to achieve & surpass targets. • Build and sustain long-term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions. • Serve as the key point of contact for key accounts and customer stakeholders. • Bring consulting skills and capabilities to the table by advising internal resources on pre-sale, sale, and delivery strategies & tactics. • Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies. • Ensure adherence to expected performance levels and proactively identify new requirements for all key clients. • Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth. • Support key clients in their Digital Transformation journey by becoming their trusted partner. • Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy. • Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.

- Budgets and Plans • Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement Strategy /Tactical • Be involved in short- and long-range growth strategies, preparing execution plans to achieve targets. Operational Excellence • Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to Injazat. People Development • Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration. • Track individual KPIs to ensure optimum output and delivery efficacy Continuous Improvement • Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment. Policies, Processes & Procedures • Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers. MIS & Reports • Prepare MIS statements and reports to meet the department’s and Injazat’s requirements, policies and standards. Related Assignments • Perform other related duties or assignments as directed