Our client, an award-winning telecoms company are seeking an experienced Telecom Billing Team Manager, you will lead the Telecom and Mobile Billing Operations, ensuring accuracy, efficiency, and compliance. You’ll manage a dynamic team of six, comprising three billing specialists and three administrative support staff. Your primary tool will be the aBillity billing platform. Key Responsibilities 1. Billing Operations Management: Oversee the end-to-end Telecom billing process using aBillity. Ensure timely and accurate invoice generation for all services. Maintain data in the billing system tailored to business needs. Monitor customer usage and alerting procedures. Manage CDR imports for all billing suppliers. 2. Team Leadership: Lead and mentor a team of 6 billing specialists. Provide training on billing processes and the aBillity platform. Foster a collaborative and high-performance team environment. Collaborate with Finance and Credit Control to streamline processes. 3. Data Analysis and Reporting: Analyse billing data to identify trends and discrepancies. Generate regular and ad-hoc reports for management and stakeholders. Prepare monthly reports and enhance reporting methodologies. Produce dealer and staff commissions reports. 3. Customer Support: Address and resolve customer billing inquiries promptly. Collaborate with sales and support teams for a seamless billing experience. Maintain high levels of customer satisfaction through effective communication. Liaise with Credit Control to address outstanding issues. 4. Compliance and Audit: Ensure compliance with industry regulations and company policies. Implement billing controls to prevent errors and fraud. Review existing processes to standardise, simplify, and automate. Required Skills and Abilities: Able to get to work On-Site (based in East London) Compensation: Salary: £45,000 - £55,000 After probation you will be entitled to private healthcare, heavy discount on mobile phones and products A variety of options on holiday entitlement Shifts: 9.30 – 6 pm or 9.00 - 5.30 pm Monday to Friday Extensive career progression Free parking Pay: £45,000.00-£55,000.00 per year Telecommunications: 2 years minimum (required) Work Location: On-Site (East London)

Telecoms/telecommunications industry experience – Essential Team management experience within billing – Essential Knowledge of aBillity billing system is highly sought after.