Required Skills
Advanced Microsoft Excel skills (spreadsheets
formulas
pivot tables
Job Summary
Job Description
The Workforce Management Analyst monitors staffing needs, schedules, and productivity to ensure operational efficiency. This is a remote position
Responsibilities
Forecast call volumes and staffing needs
Create employee schedules
Monitor attendance and productivity
Prepare workforce reports
Additional duties assignment by Supervisor
Requirements
Bachelor’s Degree in Business, Statistics, or related field preferred
Strong Excel and analytical skills
Experience in workforce management preferred
Attention to detail and time management
1-2 years experience would be an asset
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