The Service Desk Analyst will be the first line of client interaction. Responsibilities include responding to. diagnosing and solving software problems through discussions with clients and employees. The individual selected for this role will be involved in system problem recognition, research, and resolution. Successful candidate will have recent experience with ServiceNow to log, track, and report service activities. Excellent communications customer services skills are required for this role.

• Minimum 2 years of level IT Service Desk\Help Desk experience. • Proficient with Microsoft Office 365 and o include Excel, Word, and PowerPoint and Microsoft Outlook. • Strong listening and problem-solving skills are critical. • Ability to handle 40 - 60 calls per day. • Ability to effectively communicate with all levels of employees. • Experience using ServiceNow to log, track, and report service activities. • Proven skill in managing multiple tasks and in establishing priorities. • Detail oriented and desire to provide excellent customer service. • Strong interpersonal and customer service skills. • Strong communication and writing skills. • Strong time management skills • Works effectively in a team environment. • Ability to work under pressure and meet deadlines. • High ethical standards and maintains confidentiality.