Required Skills
Ideally 5 years’ experience within a new business/servicing role within Investments or Life Assurance
Strong communication and organisational skills
Excellent oral and written communication skills
Ability to effectively manage customer and staff relationships promptly respond to queries whilst ensuring promises are kept expectations are managed
Ability to deliver against deadlines
Ability to deliver accuracy and quality performance
Strong attention to detail skills
Job Summary
The purpose of the role is to provide a point of contact for support, administration assistance and general relationship management to financial advisers and sales force. The main responsibilities of the role holder will include:
• Reviewing new business applications for quality and regulatory Anti- Money Laundering and Counter Terrorism Financing control purposes.
• Ensuring that new business applications have been accepted and processed in line with internal guidelines & procedures.
• Contacting Financial Advisers and Customers to request outstanding information
• Client set up and ongoing servicing on the Customer Relations Management system and the in-house Platform, including web support
• Applying incoming funds and processing withdrawals/surrenders, data capture and recording management information data
• Provide support and assistance to the Sales Team and financial advisers on processes and operational procedures
• To work with other departments in executing corporate projects and plans and contribute to the continuous development programme to automate online processes and enhance the platform for users.
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Experience
Ideally 5 years’ experience within a new business/servicing role within Investments or Life Assurance , Strong communication and organisational skills , Excellent oral and written communication skills , Ability to effectively manage customer and staff relationships promptly respond to queries whilst ensuring promises are kept expectations are managed , Ability to deliver against deadlines , Ability to deliver accuracy and quality performance , Strong attention to detail skills ,