We are looking for an enthusiastic forward-thinking people leader with the technical skills to ensure the provision of exceptional IT support to our colleagues and help drive our business forward. As we continue to grow, we have an exciting opportunity for an experienced IT Service Desk Team Leader to coach and develop our team of Service Desk Engineers. In this role, you won’t just manage, you will lead from the front. You will handle tickets, solve problems, coach your team, and work across departments to drive service excellence. The main responsibilities will include: • Provide Leadership, coaching and mentoring of the I.T. Service Desk team to deliver exceptional technical support and maintain high levels of performance. • Oversee day-to-day service desk operations, ensuring efficient handling of incidents and requests whilst also providing first and second line Service Desk support, directly alongside the team. • Managing escalations and collaborating with our technical teams and suppliers to ensure a prompt restoration of service. • Driving continuous improvement in our service standards and optimising service standards. • Owning high-priority incident response and communication.