Required Skills
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to handle difficult situations calmly and professionally
Proficiency in using customer service software and Microsoft Office Suite
Previous experience in a customer service or complaints resolution role is preferred
High level of organisational skills and attention to detail
Empathetic and patient
Proactive and self-motivated
Adaptable and able to multitask
Positive attitude and team player
Job Summary
The Customer Complaints and Resolutions Officer is responsible for managing and resolving customer complaints efficiently and effectively, ensuring high levels of customer satisfaction. This role also includes covering reception duties, providing a welcoming and professional first point of contact for visitors and callers.
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