Job description:

Identification and analysis of opportunities for service improvement and efficiencies, primarily front door/customer services.

Work with data and insight colleagues to identify opportunities to make recommendations and deliver efficiencies.

Operate to ensure projects are being well defined, then managed and completed effectively and the activities and business rationale remain aligned to the Council’s objectives.

Responsible for the creation and review of documentation for re-designed processes that support the development of new ways of working and improved process-specific technology functionality;

to include workflow diagrams, case studies and user stories where appropriate.

Hybrid working with 2 to 3 days in the office (Observation House, Slough).