The post holder will be a key contributor to delivering the revenue repairs service to approx. 10,500

tenanted homes, 3,000 garages and 700 corporate and commercial operational Council owned properties.

Key Accountabilities

� Assist in managing day to day repairs in both domestic and commercial buildings and ensuring that

the work is carried out to a high quality, represents excellent value for money and achieves a high

level of customer satisfaction

� Assist in managing the safety inspection programme to both domestic and commercial operational

properties, to ensure they are carried out in accordance to Regulations and in accordance with

service standards with respect to quality and timescales, legal obligations.

� Undertake surveys on properties to diagnose gas service faults and identify the most appropriate and

effective solution

� Support neighborhood housing officers in diagnosing and dealing with complex technical matters that

they may identify

� Raise day to day works orders and any necessary variation orders that are accurate and timely

� Raise follow up works orders, to ensure that systems do not fail, ensuring that these orders are

accurate and timely.

� Support neighborhood housing officers when dealing with no access cases for repairs and

inspections, assist in providing evidence so that offices can apply to the courts for access.

� Support the Building services team in relation to building services contracts.

� Liaise with contractors to ensure the specified works are clearly communicated and that they are in

possession of all necessary information concerning health and safety

� Provide risk assessments on health and safety hazards for contractors and any other visiting staff

before work commences.

� Ensure all day to day repairs are carried out in accordance with the latest health and safety

regulations and particularly the Construction, Design and Management and Control of Asbestosat

Work regulations

� Monitor the carrying out of gas service repair works and the precautions taken by contractors to

protect health and safety and ensure that any issues are raised and resolved as appropriate

� Maintain policies and procedures with respect to Regulations, contracts, statutory compliance

checks, safety inspections and ensure all certification is up to date.

� Liaise with the capital repairs and maintenance team regarding the referral of planned works

� Assist in the satisfactory resolution of any complaints or legal claims of disrepair received.

� Identify any costs that should be recharged to the tenant or leaseholder including provision of

evidence.

� Survey and specify all works related to insurance damage (fire, vandalism and natural disaster etc.)

and comply with agreed procedures.

� Undertake Surveys of properties in respect of disrepair claims produce a condition survey report and

specify all works relation to the claim and manage the delivery of these works. Act as an expert

witness in court in defense of the claim.

� Assist in ensuring expenditure is managed within approved budgets.

� Assist in preparing estimates for repairs, valuing work in progress, negotiating prices for variations

and negotiating and resolving contractual claims.

� Respond to any queries or correspondence with respect to complaints and enquiries about service

delivery.

� Assist in providing evidence to the Health and Safety Executive, Police and Judiciary in respect of

relevant issues and attending Court as a witness on behalf of the Council.

� Assist in ensuring computer records are updated to assist with business planning

� Assist in ensuring services are efficient, continually improving and responsive to customers� changing

needs.

� Provide cover for other inspectors or surveyors as required.

� Provide Cover for Mangers if required.

� Undertake any other duties that can be accommodated within the grading level of the post.

Supplementary Accountabilities

� Liaise with day to day repairs service users as required including attending meetings

� Liaise with estates management with regards to no access cases for Gas Safety inspections, providing

suitable reports that can shared with Estates management and working groups.

� Attend meetings with tenants, leaseholders and building users as requested and provide advice as

necessary

� Work to agreed performance targets to ensure efficient and effective working practices

� Supervise and provide training/induction to new staff, work placements or agency staff.

� Participate in equality and diversity training, information briefings and events as and whenrequired

as part of continuous professional development

� Promote equality and diversity best practice in all areas of work

� Ensure any identified personal training needs are discussed with your line manager including being

appraised in accordance with the Council's development and appraisal scheme.

� Work in accordance with the provisions of the Health & Safety at Work etc. Act 1974 and the

Management of Health & Safety at Work Regulations 1999 including taking reasonable care so as not

to endanger yourself or other persons whilst at work. You must also cooperate with the Council to

enable it to comply with its statutory duties for health and safety.

� Work in accordance with training or instructions given, making proper use of any personal protective

equipment provided and informing your manager of any hazardous situations or risks of which you

are aware. Ensure you undertake responsibilities relating to your position as detailed within your

Directorate Health and Safety Policy.

� Participate in continuous professional development

Knowledge & Experience

Candidates must have substantial knowledge and experience in the following areas of business and will be

required to provide evidence of this:

� 2-years� experience of building surveying and inspection, including contract administration

� Knowledge of construction methods

� Knowledge of building faults including their diagnosis and appropriate remedial measures.

� Understanding of the legal framework relating to disrepair

� Understanding of how to work effectively with non-technicalstaff, tenants, leaseholders and building

users and delivering a customer focused service including providing for diverse needs

� Experience of using computer applications including Microsoft Word and Excel.

� Knowledge of construction health and safety legislation including the Construction Design and

Management regulations

� Knowledge of planning and building regulations

� Knowledge of other relevant legislation and good practice.

Qualifications

� Higher National Certificate or equivalent

� Current driving licence

Decision Making

� Diagnosing repairs and recommending repair solutions

� Deciding on most cost effective repair to be carried out

� Approving expenditure on day to day repairs

Creativity and Innovation

� Identifying and introducing service improvements

� Flexibility in delivering the repairs service

� Producing communication presentations and articles

Job Scope

Number and types of jobs managed

� 40,000 repairs and inspections

Typical tasks supervised/allocated to others

� Technical support and administration.

Council owned property

Contacts and Relationships (how the role relates to the work of others i.e. officers, groups, committees,

general public, members, partner organisations, internal and external contacts of the council)

� Maintaining good relations with tenants and leaseholders of Council owned property

� Working in a collaborative manner with premises managers of operational Council owned property

and tenant and leaseholder representative groups to help solve complex property challenges

� Giving specialist and general property advice to local Councillors and Members of Parliament

Other Key Features of the role (working environment / emotional / conditions i.e. regular outside work,

unpleasant or hazardous conditions, practical demands such as standing, carrying or working in constrained

positions, potential verbal abuse and aggression from people, or risk of injury)

� Telephone and face to face dealings with tenants and leaseholders who are complaining about poor

service delivery

� Ability to make site visits to inspect building premises throughout the Borough