Operations Manager - Elevate Your Career in the Entertainment Industry

Are you ready to take the next step in your career and become a pivotal part of a dynamic team in the entertainment industry? This is your chance to shine as an Operations Manager, a role that promises not just professional growth but also the satisfaction of leading a dedicated team and ensuring top-notch service delivery.

Why This Role Stands Out:

• Leadership & Impact: As the second-in-command to the Head of Operations, you will have the authority to lead day-to-day operations, making significant decisions that impact the entire organisation. Your leadership will directly influence the satisfaction of high-value UK and international customers.
• Professional Growth: This role offers full ownership of operational execution, service delivery, and performance KPIs. You will manage and develop a team of over 30 operational staff, setting and enforcing clear KPIs for engineers and field teams.
• Strategic Influence: You will act as the senior escalation point for service, performance, and client issues, providing strategic insights and solutions. Your analytical skills will be crucial in analysing machine uptime, service data, and fault trends to drive continuous improvement.
• Comprehensive Benefits: Enjoy a competitive salary of £55k - £65k, along with a company car, pension scheme, commission, and gym membership. These benefits are designed to support your well-being and professional success.

Key Responsibilities:

• Serve as the Deputy to the Head of Operations, leading day-to-day operations.
• Take full ownership of operational execution, service delivery, and performance KPIs.
• Lead, manage, and develop a team of 30+ operational staff.
• Manage and retain high-value UK and international customer accounts.
• Act as the senior escalation point for service, performance, and client issues.
• Analyse machine uptime, service data, and fault trends to drive improvement.
• Produce and present executive-level operational and performance reports.
• Oversee installations, removals, upgrades, and machine rotations.
• Conduct site audits to ensure H&S, technical, and presentation standards.
• Provide senior operational cover during weekends and peak periods.

Skills & Experience Required:

• Strong leadership and people management experience.
• Demonstrable analytical skills.
• Familiarity with CRM or service management systems.
• 7+ years of account management experience in Family Entertainment Centres (FECs).
• Previous experience as an Arcade Engineer.

While exceptional candidates from across the UK will be considered, those based in the Midlands are preferred.

This is more than just a job; it's a chance to make a significant impact in a thriving industry. If you have the experience and the drive to lead, manage, and innovate, this role is your next career milestone.