We are seeking a proactive and articulate Female Customer Service Representative to join our team in Lagos. In this role, you will serve as a primary point of contact for our customers, delivering exceptional support and ensuring high levels of client satisfaction. You will handle inquiries, resolve issues efficiently, and collaborate with internal teams in a fast-paced environment. This position is ideal for candidates with 1–2 years of experience or driven fresh graduates equipped with strong communication, interpersonal, and organizational skills.

REQUIREMENTS:

• Minimum of BSC or HND
• 0–3 years experience in Customer Service, Client Relations, Front Desk, Sales Support, or a related role
• Excellent written and verbal communication.
• Strong interpersonal skills and problem-solving skills.
• Ability to work in a fast-paced environment
• Proficiency in MS Office
• Female candidates preferred
• Must be able to speak Igbo or Yoruba fluently
• Ability to remain calm and professional when handling difficult customers.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong attention to detail and good record-keeping skills.
• Must be willing to work full time and onsite.

KEY RESPONSIBILITIES:

• Attend to customers’ enquiries, requests, and complaints promptly and professionally.
• Provide accurate information about the company’s products and services.
• Build and maintain positive relationships with customers.
• Follow up on customer enquiries and ensure issues are resolved appropriately.
• Record and maintain accurate customer feedback, complaints, and service requests.
• Escalate complex customer issues to the appropriate department or supervisor.
• Support customers through phone calls, WhatsApp, email, and other communication channels.
• Follow up with customers after sales or service interactions where necessary.
• Work closely with the sales and operations teams to ensure excellent customer service.
• Maintain a professional and customer-friendly attitude at all times.

What We’re Looking For:

We are looking for someone who is customer-focused, reliable, responsive, and genuinely interested in helping customers have a positive experience with the company.